YOUR BOOKING, TICKETS AND EXTRAS
ACCESSIBILITY & SPECIAL NEEDS
AGE RESTRICTIONS, FAMILY AND PETS
We do not anticipate that Covid-19 will impact our events in 2023, however, we will closely monitor the situation over the winter months.
Should the event be cancelled due to Covid-19 guests will receive a full refund. If you cannot attend due to contracting coronavirus normal cancellation T&C’s will apply. We recommend having travel insurance that includes Covid-19 cover.
We recommend that all participants have comprehensive travel insurance (including Covid-19 cover) as well as specialised cycling insurance to cover your bike and personal accident and injury.
The Festival Village ticket is free of charge and permits you to enter the festival village during the Festival period. It does not include access to any ride activities, other festival events, activities and venues. Please ensure you buy a Festival ticket to give you access to the full experience.
The Festival Ticket includes:
Access to all Festival venues and entertainment, including the Tech Clinic,, Clubhouse,Live Shows and Parties.
Access to talks, workshops and interviews with pro riders and special guests.
Access to film screenings and Q&A sessions with presenters and guests.
Access to book demo bikes
Festival goody bag
To take part in the ride activities you will also need to purchase a ride pass.
The ride pass gives you access to all the ride activities across the weekend including:
Access to the ride programme and Festival routes
Access to Guided rides + ride outs with presenters
Access to challenges + race events
Access to coaching sessions
If you’d like to take part in any of the ride activities during the Festival you will need to purchase a Ride Pass. You can purchase either a Gravel, RoadMTB, or a Multi - allow you to mix and match your ride disciplines.
If you don’t wish to ride during the festival then you do not need a ride pass.
We have partnered with a number of hotels in Saalbach, you can view and book rooms at these hotels on our site. We will manage your booking directly with the hotel. All hotels booked through us are bed and breakfast and will provide you with a Joker card which entitles you to two free uplifts on the Gondola a day.
Alternatively, you can source and book your own accommodation in Saalbach to give you a wider range of options - we recommend using the Saalbach booking platform here
Yes - we have partnered with Bike n Soul to offer MTB hire options as part of the optional extras on our booking platform. Please also visit our extras page for details of other hire shops in Saalbach-Hinterglemm for a wider range of bike models including gravel bikes.
If you wish to use the gondolas in Saalbach-Hinterglemm to access MTB trails you will need a lift pass. All guests who book accommodation in Saalbach-Hinterglemm will receive a joker pass from the hotel - this provides two free gondola uplifts a day.
If you require unlimited uplifts you will need to purchase a full lift pass - your joker pass will provide a 30% discount. Click here to view 2022 lift pass prices (2023 prices will be published in advance of the summer 2023 season).
We will be running airport transfers at fixed times from Salzburg and Munich airports on Wednesday 14th and Thursday 15th June and return transfers on Sunday 18th and Monday 19th June. A list of the scheduled times will be published on our Extras page closer to the event.
Yes - payment plans are available for the full Festival ticket and accommodation packages.
You can also choose to pay in full or with a deposit - 25% deposit is due when you book your ticket, with the remaining balance due 6 weeks prior to the event. You will be prompted when your balance is due. If you book within 6 weeks of the event then full payment will be required upon booking.
You can log into your account using your user name and password. Once you’re in your account you can review your booking, make payments and add additional personal information such as flight details.
Yes, if you’re undecided about bike hire or additional nights at the time of booking your accommodation you can add these at a later date and they will be added to your booking and account.
You may cancel your booking but this will be subject to our cancellation terms. Please refer to section 9 in our terms and conditions.
Yes - you can transfer your place to another person, but this will be subject to an administration fee. Please refer to section 7 in our terms and conditions.
No, you will need to book your own flights separately. The nearest airports are Salzburg, Munich and Innsbruck. Please note that Innsbruck operates a very limited summer timetable.
We will be running airport transfers at fixed times from Salzburg and Munich airports on Wednesday 14th and Thursday 15th June and return transfers on Sunday 18th and Monday 19th June. A list of scheduled times will be detailed on our Extras page closer to the event.
You will be able to book airport transfers through our extras page too.
Munich, Innsbruck and Salzburg are the closest airports to Saalbach. Please note that Innsbruck operates a very limited summer timetable.
Please see our travel page for more information.
There is no railway line heading directly to Saalbach. Visitors wanting to make their way on public transport will find that the easiest method is to make their way to Maishofen or Zell am See and then switch to the public bus services. It is also possible to get buses directly from Salzburg city centre.
Please see our travel page for more information.
Saalbach is easy to reach, with good road links to Germany, the wider Austrian region, eastern Europe and Italy. Parking options vary from hotel to hotel - parking options will be highlighted on each hotel page. We recommend car-sharing wherever possible.
Please see our travel page for more information.
Yes, there will be scheduled rides with the presenters, coaches and special guests that you’ll be able to join.
All of the routes are clearly marked and designed to enable riders to explore and ride at their own pace.
We’re expecting quite a few solo travellers to attend Global Bike Festival. Many of the hotels have single room options that you can book. There will also be lots of opportunities to meet your fellow festival-goers throughout the event.
Yes, there are lots of different routes which riders can explore and ride at their own pace and intensity.
Saalbach has also opened their Learn to Ride Bike Park for rookie MTB riders (young and old) - click here for additional information.
Please be aware that the Saalbach region is a mountainous area and some routes and events (both on and off-road) will include long, strenuous climbs and fast, technical descents. Participation in all rides and events is optional.
Different rides and routes will have different levels of support, but all rides and routes (MTB, Road and Gravel) will have designated feed / support stops where assistance will be available. Roaming mechanical support will be available where geography allows but please be aware that for some off-road routes it may not be possible to get support to you directly or quickly. You should always plan to have enough kit and spares to be as self-sufficient as it is possible to be. Medical support will be available on all routes, and all customers will be issued with emergency contact numbers and / or tracking.
You do not need a race licence to compete, but riders may be assessed to establish appropriate levels of competence and fitness prior to acceptance of entry into the race. Some events may have pre-event qualification (for example, a qualifying time may need to be set over a given course in order to gain entry to an event). We want to ensure the timed events are accessible to as many customers as possible, but in some circumstances the event organiser may refuse entry to the event.
Festival maps and ride routes will be available to download closer to the event.
A schedule of events will be available closer to the event.
We want to make our Festival accessible to as many people as possible. In order for us to best understand your needs please contact us directly firstname.lastname@example.org to discuss how we can help you.
While there will be a variety of rides and routes for all abilities available across all disciplines, it is important that we understand the exact nature of your needs. Please contact us at email@example.com so we can discuss this with you.
Please contact us at firstname.lastname@example.org to discuss your needs.
While Austria has its own cuisine and customs that may be different to your home country they are very accommodating to all dietary requirements. Vegan and vegetarian options will be available at all hotels.
Saalbach is a fantastic location for a family break, with lots of activities and attractions for partners and children.
Due to the nature of the routes and geography of the region, we do not recommend some elements of Global Bike Festival for riders under the age of 16. Customers aged 17 and under will need to be supervised by adults aged 18 and over at all times.
The Festival village is open to all ages but some event venues will have their own licence conditions and may refuse entry to customers under the age of 18, so we cannot guarantee entry to all Global Bike Festival events for customers under 18. Proof of age may be requested at any time.
Dogs (or other pets) are not permitted on Global Bike Festival rides and at events. Individual hotels will have their own policies regarding pets - please check before booking your package. While it is generally a dog-friendly country, do not assume that Austrian customs and laws regarding pets are the same as your home country, so please check before you book.
Alcohol will be on sale at most event venues, including the Event Village. Purchase of alcohol will be age-restricted at all venues and proof of age may be required.
Large scale events have an inevitable impact due to a number of factors, including transport of customers, staff and equipment, energy requirements, waste and refuse, single use plastics, food and beverage impacts and more. We are working closely with our suppliers and hosts to minimise this impact.
We recommend that all customers look at how they can reduce their personal impact while attending the event, including looking at alternative public transport options including rail travel; car sharing and bus or coach travel; avoiding single-use plastics; being careful with litter; and recycling wherever possible.
Yes, you will need to come to the registration area in the Event Village (times to be confirmed). At registration you will be issued with a festival wristband which will allow you access into the various venues, events, parties, races and onto group rides.