FAQ

2020 POSTPONEMENT

I’d like to transfer to the new date, but I am unsure yet if I will be able to attend on that weekend, as it is still so far away. What happens if I find out I cannot attend at a later date?

If you transfer your package to 2021, you will be able to cancel your booking and receive a full refund at any time before 1st October 2020. After this point our normal booking conditions  will apply. We will confirm the 2021 exact dates before this deadline.

My group wants to pick different options, can we do this?

We will be taking into account the responses of each group member and will do our best to accommodate groups in different sizes for the option of transferring your package to 2021 and refunding guests where applicable.

I have paid the deposit only so how will the refund be applied and when do I need to make the balance payment?

The 15% refund will be added as a discount to the balance payment. The balance payment will then be reset to be due 3 months before the new event dates.

Will my transfers and bike hire still be valid if I defer?

Your airport transfer and bike hire bookings will be transferred along with your festival accommodation package.

When will I receive my refund?

Refunds will be processed within 28 days of receiving confirmation of your refund request.

Will my hotel option still be available in 2021?

Yes - we will be operating with the same hotels as this year.

Will the line-up be the same?

Where possible we intend to replicate - or even better - this year’s line up, However at this stage we cannot confirm the bill for next year.

Why is there not yet a confirmed date for the festival now it is moving to 2021?

We are working hard with our partners in Saalbach to confirm exact dates for the festival for 2021. As the current coronavirus crisis is moving so quickly we believe that it is sensible to wait a little longer so we can assess the impact that the postponement and rescheduling of other events (including major events like the Tokyo Olympics, but also smaller regional events in Austria) will have on the Global Bike Festival. 

This could impact on the availability of venues and equipment, but also could affect the availability of riders, presenters and staff. We want to ensure that we can deliver the best, most exciting event we can, so we will wait a little longer to ensure we can stage the event on the most suitable weekend. We’ll confirm the new date as soon as we can, and will make sure this allows you plenty of time to decide if that date is suitable for you.

YOUR BOOKING, TICKETS AND EXTRAS

What is included with the Festival package?

4 nights accommodation (B&B options and half board upgrades are available)
Festival wristband including entry into the festival site, festival venues, events and parties
All talks and screenings
All guided and non-guided rides
Entry into timed race events
Access to all the entertainment across the venues

What is not included?

Airport transfers
Unlimited bike lift passes (every attendee gets two free bike uplifts per day via the Saalbach ‘Joker Card’. Additional uplifts can be purchased at a discounted rate when in the resort).
Bike hire
Meals (except where specified with the hotel package)
Drinks
Travel to and from the event including flights, rail or other transport
Travel Insurance 

Can I just buy a festival ticket?

A limited number of festival only tickets are available. These are suitable for guests who wish to camp, have motorhomes or are local residents. The tickets will give you access to all rides, races, venues and parties. 

Is my festival ticket included in the accommodation package?

Yes, the package cost includes the accommodation of your choice plus your festival ticket.

Can I book a day ticket?

Unfortunately, day tickets are not available. To attend the festival you must purchase a weekend accommodation package which includes the festival ticket or one of the limited festival only tickets.

Which venues do I get access to with my wristband?

Your festival wristband will get you into all announced Global Bike Festival venues, parties and events.

Are there payment plans available?

25% deposit is due when you book your ticket, with the remaining balance due 12 weeks prior to the event. You will be prompted when your balance is due. If you book within 12 weeks of the event then full payment will be required upon booking.

Can I hire a bike?

Road and gravel / cyclocross bikes are available to hire as an optional extra. Select  ‘bike hire’ from the extras section on the website. MTB and E-MTB are available to hire from our preferred partner in Saalbach: Bike n Soul - click here to view bike options 

Do I need to purchase a lift pass?

All packages come with the Saalbach ‘Joker Card’, which offers 2 bike uplifts per day on lifts in the Saalbach-Hinterglemm resort area, plus unlimited uplifts for pedestrians without bikes. MTB riders wishing to do more than two lift-assisted run per day will need to purchase a lift pass. You can do this at the lift stations in resort and receive a 30% discount using your Joker Card.

How do I manage my booking?

You can log into your account using your user name and password. Once you’re in your account you can review your booking, make payments and add additional personal information such as flight details.

Can I add extras such as bike hire after I have booked my accommodation package?

Yes, if you’re undecided about bike hire or additional nights at the time of booking your accommodation you can add these at a later date and they will be added to your account.

What happens if the event is cancelled?

If the event is cancelled you will you may be entitled to either a refund or replacement holiday from us - please refer to section 8 in our terms and conditions.

What happens if I can not attend?

You may cancel your booking but this will be subject to our cancellation terms. Please refer to section 9 in our terms and conditions.

Can I transfer my place to someone else?

Yes - you can transfer your place to another person, but this will be subject to an administration fee. Please refer to section 7 in our terms and conditions.

Are there twin rooms available? What is an Austrian twin?

Austrian twin/double rooms are a double bed frame with two single mattresses and two single duvet covers. Alternatively they could be two single beds pushed together. These are the standard twin rooms in Austria.

TRAVEL INFORMATION

Are flights included?

No, you will need to book your own flights separately. The nearest airports are Salzburg, Munich and Innsbruck. Please note that Innsbruck operates a very limited summer timetable.

Are airports transfers provided?

You will need to book airport transfers through the extras section on the website. We will be running transfers to and from Salzburg and Munich airports. You can also fly into Innsbruck airport but there will not be an official event shuttle from Innsbruck.

Airport transfers will be at regular times across the day to ensure you will not have to wait too long at the airport. Please note: the last transfer time on arrival day will be at 18:00 and the first transfer time on departure day will be 06:00 so please plan your flight times accordingly. If you arrive or depart outside of these hours you will need to arrange a private transfer or other transportation. 

Please see our travel page for more information.

What are the closest airports?

Munich, Innsbruck and Salzburg are the closest airports to Saalbach. Please note that Innsbruck operates a very limited summer timetable.

Please see our travel page for more information.

Can I travel to the event by Rail?

There is no railway line heading directly to Saalbach. Visitors wanting to make their way on public transport will find that the easiest method is to make their way to Maishofen or Zell am See and then switch to the public bus services. It is also possible to get buses directly from Salzburg city centre.

Please see our travel page for more information.

Can I drive to the event?

Saalbach is easy to reach, with good road links to Germany, the wider Austrian region, eastern Europe and Italy. Parking options vary from hotel to hotel - parking options will be highlighted on each hotel page. We recommend car-sharing wherever possible.

Please see our travel page for more information.

Can I cycle to the event?

Yes! We’d love you to ride to the event, although at this time there are no official rides planned to the festival so this would need to be unsupported. If you are planning to ride to the event, we’d appreciate it if you could let us know in advance by contacting us at info@globalbikefestival.com.

EXPERIENCE

Will I be able to ride with the presenters?

Yes, there will be scheduled rides with the presenters, Spokes coaches and special guests that you’ll be able to join.

Are the routes marked out?

All of the routes are clearly marked and designed to enable riders to explore and ride at their own pace.

I’m coming alone, what are my options?

We’re expecting quite a few solo travellers to attend Global Bike Festival. Many of the hotels have single room options that you can book. There will also be lots of opportunities to meet your fellow festival-goers throughout the event.

Is Global Bike Festival suitable for all abilities?

Yes, there are lots of different routes which riders can explore and ride at their own pace and intensity. Please be aware that the Saalbach region is a mountainous area and some routes and events (both on and off-road) will include long, strenuous climbs and fast, technical descents. Participation in all rides and events is optional.

Will the rides be supported?

Different rides and routes will have different levels of support, but all rides and routes (MTB, Road and Gravel) will have designated feed / support stops where assistance will be available. Roaming mechanical support will be available where geography allows but please be aware that for some off-road routes it may not be possible to get support to you directly or quickly. You should always plan to have enough kit and spares to be as self-sufficient as it is possible to be. Medical support will be available on all routes, and all customers will be issued with emergency contact numbers and / or tracking.

Do I need a race licence to compete in timed and / or competitive events?

You do not need a race licence to compete, but riders may be assessed to establish appropriate levels of competence and fitness prior to acceptance of entry into the race. Some events may have pre-event qualification (for example, a qualifying time may need to be set over a given course in order to gain entry to an event). We want to ensure the timed events are accessible to as many customers as possible, but in some circumstances the event organiser may refuse entry to the event.

Can I download a festival map?

Festival maps and ride routes will be available to download closer to the event.

Can I download a schedule of events?

A schedule of events will be available closer to the event.

ACCESSIBILITY & SPECIAL NEEDS

Can I attend if I have a disability, or other accessibility requirements?

We want to make our Festival accessible to as many people as possible. In order for us to best understand your needs please contact us directly info@globalbikefestival.com to discuss how we can help you.

What should I do if I have an allergy or other dietary requirements?

Please contact us at info@globalbikefestival.com to discuss your needs.

Will there be vegetarian and vegan options?

While Austria has its own cuisine and customs that may be different to your home country they are very accommodating to all dietary requirements. Vegan and vegetarian options will be available at all hotels.

AGE RESTRICTIONS, FAMILY AND PETS

Can I bring my partner and / or children?

Saalbach is a fantastic location for a family break, with lots of activities and attractions for partners and children. Please note however that only those with a Festival wristband will get access to Global Bike Festival rides, experiences and events, including parties, so if you want your partner or child to attend or participate they will need to purchase a full package. If you are planning on bringing partners or children who do not require festival access, please contact us at info@globalbikefestival.com to discuss your accommodation requirements.

Is there an age restriction for the event?

Due to the nature of the routes and geography of the region, we do not recommend this event for riders under the age of 16. Customers aged 17 and under will need to be supervised by adults aged 18 and over at all times. Some event venues will have their own licence conditions and may refuse entry to customers under the age of 18, so we cannot guarantee entry to all Global Bike Festival events for customers under 18. Proof of age may be requested at any time.

Can I bring my dog or pet?

Dogs (or other pets) are not permitted on Global Bike Festival rides and at events. Individual hotels will have their own policies regarding pets - please check before booking your package. While it is generally a dog-friendly country, do not assume that Austrian customs and laws regarding pets are the same as your home country, so please check before you book.

Will alcohol be on sale at the event?

Alcohol will be on sale at most event venues, including the Event Village. Purchase of alcohol will be age-restricted at all venues and proof of age may be required.

GENERAL

What are you doing to limit the environmental impact of the event?

Large scale events have an inevitable impact due to a number of factors, including transport of customers, staff and equipment, energy requirements, waste and refuse, single use plastics, food and beverage impacts and more. We are working closely with our suppliers and hosts to minimise this impact. 

We recommend that all customers look at how they can reduce their personal impact while attending the event, including looking at alternative public transport options including rail travel; car sharing and bus or coach travel; avoiding single-use plastics; being careful with litter; and recycling wherever possible.

Do I need to register when I arrive at the event?

Yes, you will need to come to the registration area in the Event Village (times to be confirmed). At registration you will be issued with a festival wristband which will allow you access into the various venues, events, parties, races and onto group rides.